Renter Cancellations
Standard Cancellation (default for all bookings)
| Cancellation Timing | Refund |
|---|---|
| More than 48 hours before trip start | 100% refund of booking total |
| 24–48 hours before trip start | 50% refund of booking subtotal (platform fee non-refundable) |
| Less than 24 hours before trip start | No refund |
| No-show (trip not picked up within 2 hours of start time) | No refund; booking marked as cancelled |
Refunds are processed to the original payment method. Stripe processing fees (approx. 2.9% + $0.30 CAD) are non-refundable on partial or late cancellations.
Flexible Cancellation (Host-specified)
Some Hosts may offer a Flexible Cancellation policy, which provides a full refund up to 1 hour before trip start. The cancellation policy applicable to your specific booking is displayed on the booking confirmation page.
Host Cancellations
If a Host cancels a confirmed booking, the Renter receives a 100% refund. Hosts who cancel within 48 hours of a trip start receive a penalty:
- First cancellation: written warning
- Second cancellation within 90 days: 10% reduction in payout on next completed booking
- Third cancellation within 90 days: account review; possible suspension
Hosts may cancel without penalty in cases of documented vehicle breakdown, theft, or force majeure event, subject to FlexiFleet review.
FlexiFleet Cancellations
FlexiFleet reserves the right to cancel bookings in circumstances including but not limited to: verified fraud, safety concerns, system errors resulting in invalid pricing, or regulatory requirement. In such cases, a full refund is provided to the Renter.
How to Cancel
Cancellations must be submitted through the Platform (My Trips → select booking → Cancel). Phone or email cancellations are not accepted.
Questions
Contact support@flexifleet.ca for cancellation-related inquiries.